Hong Kong Academy of Leadership

ann@hkacademyofleadership.com

Tel: +852 2553 1788

www.hkacademyofleadership.com

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Shipping & Returns

SHIPPING POLICY

Hong Kong Academy of Leadership Ltd ("we" and "us") is the operator of
(https://www.ryoconi.com) ("Website"). By placing an order through this Website
you will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set
expectations on our service.

1. General


Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.


This price will be the final price for shipping cost to the customer.

3. Returns


3.1 Return Due To Change Of Mind


Hong Kong Academy of Leadership Ltd will happily accept returns due to change of
mind as long as a request to return is received by us within 0 days of receipt
of item and are returned to us in original packaging, unused and in resellable
condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.


(Hong Kong Academy of Leadership Ltd) will refund the value of the goods
returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns


Hong Kong Academy of Leadership Ltd will happily honor any valid warranty
claims, provided a claim is submitted within 3 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.


Upon return receipt of items for warranty claim, you can expect Hong Kong
Academy of Leadership Ltd to process your warranty claim within 7 days.


Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms


4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 business days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Hong Kong Academy of Leadership Ltd will ship to P.O. box addresses using postal
services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.


4.7 Items Out Of Stock


If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.8 Delivery Time Exceeded


If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications


Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit


If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes


7.1 Sales Tax


Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes


Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country 

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at ryoconifans@gmail.com

RETURN & EXCHANGE POLICY

We only replace items if they are defective or damaged. If the product upon arrival has defect or is damaged, please notify us by email within 3 days, along with the product photos to ryoconifans@gmail.com. We shall notify you by email and confirm if the product is eligible for exchange.  Minor defects such as the box was damaged while the content remains in good condition, may not qualify for exchange.  If the product is qualified for exchange, we shall send you the instructions and where the product should be mailed to.  

 

Please note that while we shall send you the replacement product for free, sender will need to pay for the postage for returning the product.

We will not accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Refunds 
Under no circumstances, the product will be refunded.  

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an return item to us,  you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.